Starbucks/Asst Dept Leader

Kroger•Kirkland, WA

20h

About The Position

The Assistant Department Leader supports the coffee shop lead and department manager in delivering exceptional customer service, maintaining a safe and clean environment, and achieving department sales and profit goals. The role monitors quality assurance standards and works closely with the coffee shop team and Deli department to create an engaging experience for customers. The assistant department leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Must be at least 18 years of age.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Coffee shop experience or culinary arts background/experience.
Second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to customer questions with product suggestions.
Prepare coffee shop items to customer specifications using appropriate equipment.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in correct portion sizes to help prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager; order, label, stock, and inventory department merchandise.
Use coffee shop equipment according to company guidelines.
Learn the store layout and locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions, report discrepancies, and assist the coffee shop lead with planning, organizing, and supervising inventory.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Report safety risks, issues, illegal activity, and customer or associate accidents to management.
Train and coach coffee shop clerks in proper procedures and processes.
Perform the essential job functions with or without reasonable accommodation.