STARBUCKS/ASST DEPT LEADER

The Kroger Co.•Kirkland, WA

About The Position

Assist the coffee shop lead and department manager in delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and meeting quality assurance standards. Work with the coffee shop team and Deli department to create an engaging customer experience. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes preparing coffee shop products to customer specifications, maintaining product quality and inventory, following food safety and equipment-use requirements, and supporting the coffee shop lead with inventory planning. It also involves training and coaching coffee shop clerks, helping customers with product questions, and identifying and reporting safety, equipment, or operational concerns. The essential job functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Must be at least 18 years of age.
Current food handlers permit once employed.

Nice To Haves

High School Diploma or GED.
Any management experience.
Any coffee shop experience or culinary arts background/experience.
Second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make product suggestions.
Prepare coffee shop items according to customer requests using appropriate equipment.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and correct portion sizes to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients in merchandise.
Check product freshness and sell-by dates, taking appropriate action when needed.
Report product ordering or shipping discrepancies to the department manager; order, label, stock, and inventory department merchandise.
Use coffee shop equipment according to company guidelines.
Understand the store layout and help customers locate products.
Stay informed about current, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions, note discrepancies, and assist the coffee shop lead with planning, organizing, and supervising inventory.
Follow food safety regulations and guidelines, and maintain proper case and cooler temperatures and temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate department or store manager.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or associate accidents.
Train and coach coffee shop clerks in proper procedures and processes.
Perform the essential job functions with or without reasonable accommodation.