Starbucks Barista

The Kroger Co.•Dawsonville, GA

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, supports the community, and provides appropriate products with fair and accurate pricing. Baristas demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products according to recipes, standards, and customer requests; supports sales and product discovery; maintains product quality and inventory; and follows food safety and equipment-use procedures. It also involves teamwork, addressing customer questions, reporting safety or operational concerns, and assisting customers including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or suggest products.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the requested and appropriate portion sizes to help prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.