Starbucks Barista

The Kroger Co.•Noblesville, IN

15d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role supports a fair, ethical, inclusive workplace and provides customers with the right products at the right time and with accurate pricing. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products to recipe, standards, and customer requests; operates and maintains equipment according to company guidelines; and helps keep products fresh, properly stocked, labeled, and inventoried. Baristas answer product questions, make recommendations, offer samples, and inform customers about specials. They work cooperatively with associates, follow safety and food safety requirements, and notify management of accidents, risks, discrepancies, or equipment needing repair.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards and according to customer requests, using proper equipment; tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and the correct portion sizes, or as close as possible to the amounts ordered, to help prevent shrink.
Recommend coffee shop items to customers based on their needs.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.