Starbucks Barista

Kroger•Baytown, TX

12d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, and provides the right products at the right time with fair and accurate pricing. Baristas demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position creates a welcoming customer experience, answers questions about products, prepares beverages to recipes and customer requests, completes transactions, and recommends coffee shop items. It also involves maintaining product freshness and inventory, following equipment-use and food-safety procedures, supporting teamwork, and reporting safety, product, equipment, or customer issues to management.

Requirements

Excellent customer service skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers get the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including the espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.