STARBUCKS/BARISTA

The Kroger Co. • Phoenix, AZ

7d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act responsibly in the community, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Prepare and serve coffee shop beverages and products according to recipes, company standards, and customer requests. Help customers choose products, answer questions, maintain product quality and freshness, and keep the coffee shop clean, stocked, and safe. Work cooperatively with associates in a fast-paced environment and follow company, food-safety, and equipment-use guidelines.

The position requires the ability to perform its essential functions with or without reasonable accommodation. Previous comparable experience is desired but not required; excellent customer service skills are the minimum qualification.

Requirements

• Excellent customer service skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain product knowledge and answer questions or make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions according to company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products and correct portion sizes to help prevent shrink.
• Recommend coffee shop items to customers.
• Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment, espresso machines, blenders, computerized scales, and steamers properly.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with current, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed