Starbucks Barista
About The Position
The Starbucks Barista provides exceptional customer service in a safe, clean environment to encourage return visits. The role supports a welcoming and inclusive workplace, treats customers and employees fairly and ethically, and provides the right products at the right time with accurate pricing. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products according to recipes, standards, and customer requests; assists customers with product questions and recommendations; and uses department equipment and systems safely. It also involves maintaining product freshness, quality, inventory, and a clean and safe work environment, while collaborating with coworkers to support store goals.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes, standards, and customer requests using proper equipment, and process transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products in the correct or closest possible portion size to the amount ordered to help prevent shrink.
- Recommend coffee shop items to help customers find the products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Use kitchen equipment, espresso machines, blenders, computerized scales, and steamers properly.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably and cooperatively, without confrontation.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
