Starbucks Barista

The Kroger Co.•Mount Juliet, TN

13d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping create a welcoming experience that encourages customers to return. The role supports an inclusive work environment, treats customers and employees fairly and ethically, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The barista prepares beverages and other coffee shop products according to recipes, standards, and customer requests; operates coffee shop and kitchen equipment; and supports product quality, freshness, inventory, and food safety. The role also promotes teamwork and company and store goals while assisting a range of customers, including minors, individuals with special needs, and older adults.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customers’ requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the portions customers ordered, or as close as possible, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, espresso machines, blenders, computerized scales, and steamers properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.