STARBUCKS/BARISTA

The Kroger Co.•Scottsdale, AZ

13d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and coffee shop products to recipes, standards, and customer requests. Help customers with product questions and recommendations, maintain product quality and freshness, and follow company guidelines for equipment use, food safety, inventory, and merchandising. Work collaboratively in a fast-paced environment and report safety, equipment, product, or other business concerns to management.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards and according to customer requests, using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the quantity ordered, or as close as possible, to prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.