Starbucks Barista

Kroger•Lawrenceville, GA

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible member of the community, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages and coffee shop products to recipes, standards, and customer requests; assist customers with product questions and recommendations; and maintain product quality, inventory, equipment, and food safety. Work cooperatively in a fast-paced and sometimes stressful environment while following directions and escalating customer, business, and safety issues as appropriate.

Requirements

Minimum: Excellent customer service skills.
Must be able to perform the essential job functions of the position with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes and standards and customer requests, using proper equipment; process transactions according to company best practices.
Offer product samples, help customers discover products, and inform them of coffee shop specials.
Provide customers with fresh products they ordered and the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to help customers get the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.