Starbucks Barista

The Kroger Co.•Rincon, GA

12d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role supports a fair, ethical, and inclusive work environment; provides the right products at the right time with fair and accurate pricing; and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista answers customer questions, recommends products, prepares beverages and food items according to recipes, standards, and customer requests, and completes transactions using company best practices. The role also maintains product quality, freshness, inventory, and equipment; follows food and workplace safety requirements; and reports discrepancies, hazards, incidents, and equipment issues to management. The position requires cooperative work in a fast-paced environment and support for customers including minors, people with special needs, and older adults.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and store.
Maintain product knowledge and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the portions customers ordered, or as close as possible, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, an espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and suspected illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.