Starbucks Barista

The Kroger Co.•Rochester, MI

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage return visits. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, supports the community, and provides the right products at the right time with fair and accurate pricing. The barista demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverage and food selections according to recipes, standards, and customer requests; operates coffee shop and kitchen equipment; and helps keep products fresh, properly portioned, labeled, stocked, and inventoried. The barista answers customer questions, makes recommendations, offers samples, and informs customers about specials. The role also contributes to teamwork and store goals, follows safety and food safety practices, and reports equipment, product, customer, and workplace issues to management.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions and notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.