Starbucks Barista

The Kroger Co.•Westfield, IN

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare and serve beverage and food selections according to recipes, standards, and customer requests. Maintain product knowledge and quality, use coffee shop and kitchen equipment safely and properly, and support store teamwork and goals. The role requires working cooperatively in a fast-paced and sometimes stressful environment, handling conflict constructively, and providing assistance to customers with varied needs. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, respond to questions, and make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes and standards and customer requests using proper equipment; tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct or close-to-ordered portion sizes to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions to store management, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.