Starbucks Barista

The Kroger Co.•Moorpark, CA

About The Position

The Starbucks Barista provides exceptional customer service in a safe, clean environment and helps create an inclusive, welcoming experience that encourages customers to return. The role involves preparing beverages and other coffee shop items according to recipes, standards, and customer requests; sharing product knowledge and recommendations; and handling transactions using company best practices. The Barista supports store goals through teamwork, responsible product handling, food safety, and adherence to company values, including respect, honesty, integrity, diversity, inclusion, and safety. The position also involves maintaining product freshness and quality, preparing and labeling ingredients, stocking and inventorying merchandise, using and inspecting coffee shop and kitchen equipment, and reporting discrepancies, safety risks, accidents, and equipment issues to management. The Barista must work cooperatively in a fast-paced, sometimes stressful environment, manage conflict constructively, follow directions, and assist customers including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions using company best practices.
Offer product samples and inform customers of coffee shop specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.