Starbucks Barista

Kroger•Apache Junction, AZ

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests, using the appropriate equipment. Assist customers with product questions and recommendations, provide samples, communicate coffee shop specials, and ensure customers receive fresh products and appropriate portions. Maintain product quality and freshness, prepare and inventory ingredients and merchandise, and follow company guidelines for equipment use, food safety, and workplace safety. Work cooperatively with associates to support teamwork and company and store goals. Report product discrepancies, equipment repair needs, accidents, unsafe conditions, and other safety risks or illegal activity to the appropriate manager. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes and standards and according to customer requests, using proper equipment; tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products they ordered and the correct portion size, or as close as possible, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.