Starbucks Barista
About The Position
The Starbucks Barista provides exceptional customer service in a safe and clean environment, with the goal of encouraging customers to return. The role treats customers and employees fairly and ethically, supports an inclusive workplace, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista prepares beverages and other coffee shop products to recipe, standards, and customer requests; assists customers with product questions and recommendations; and supports accurate transactions and inventory practices. The position also follows food safety and equipment procedures, maintains product quality, and reports safety, equipment, and operational concerns to management.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and respond to customer questions and make suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions using company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide customers with fresh products and the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop items to help customers find products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with current, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
