Starbucks Barista

Highgate Hotels•Las Vegas, NV

16d

About The Position

The Starbucks Barista takes customer orders and prepares coffee, tea, and other beverages to customer specifications. The role also involves operating cash registers and credit card machines while providing attentive, welcoming customer service. Baristas follow Starbucks and property procedures, maintain product quality and a clean workspace, and support the store team during each shift.

Requirements

Must be able to stand for the entire shift.
Must be able to push, pull, lift, or carry up to 40 pounds occasionally.
Must be able to reach, turn, and perform precision work constantly.
Must communicate effectively, both verbally and in writing, with associates and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize to ensure outstanding service.
Must maintain a warm and friendly demeanor and approach interactions with guests and associates attentively and courteously.
Must maintain regular attendance in accordance with hotel standards and scheduling needs.

Responsibilities

Remain calm during high-volume periods or unusual events and set a positive example for the shift team.
Anticipate customer and store needs by evaluating the environment and responding to cues.
Communicate relevant information to the manager so the team can maintain a warm and welcoming environment.
Assist with training new partners through positive reinforcement and respectful, encouraging coaching.
Provide outstanding customer service, connect with customers, and discover and respond to their needs.
Follow Starbucks and property operational policies and procedures, including cash handling, safety, and security requirements.
Keep the workspace clean and organized so associates can locate resources and products.
Maintain regular and consistent attendance and punctuality.
Prepare quality beverages, whole bean products, and food consistently according to recipe and presentation standards.
Follow health, safety, and sanitation guidelines for all products.
Attend required hotel meetings and trainings.
Maintain high standards of personal appearance, uniform, and grooming.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Perform other duties as requested by management.