Starbucks Barista

The Kroger Co. • Baytown, TX

12d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Prepare beverages and other coffee shop products according to recipes, standards, and customer requests. Assist customers with product questions and recommendations, process transactions using company best practices, and maintain product freshness, quality, inventory, and food safety. Work cooperatively with associates in a fast-paced environment and follow company procedures for equipment use, safety, and customer service.

Requirements

• Excellent customer service skills.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment by answering questions about products sold in the department and store.
• Maintain knowledge of department products and respond to questions or make suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions using company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products in the correct or closest possible portion size to the amount ordered.
• Recommend coffee shop items to customers.
• Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed