Starbucks Barista
About The Position
The Starbucks Barista provides exceptional customer service in a safe, clean environment to encourage return visits. The role treats customers and employees fairly and ethically, supports an inclusive workplace, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The barista prepares beverages and other coffee shop products to recipes, standards, and customer requests; assists customers with product questions and recommendations; and supports store goals through teamwork. The position also involves handling transactions, maintaining product quality and inventory, using coffee shop and kitchen equipment safely, and following food safety and company procedures. The employee must be able to perform the essential job functions with or without reasonable accommodation.
Requirements
- Excellent customer service skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products, answer questions, and make suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverage selections according to recipes, standards, and customer requests using proper equipment, and tender transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products in the correct portions, or as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop items to help customers find products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably and cooperatively without confrontation.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
