Starbucks Barista

The Kroger Co.•Fontana, CA

7d•$17 - $24

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role supports fair and ethical treatment of customers and employees, an inclusive workplace, responsible community membership, and the delivery of the right products at the right time with fair and accurate pricing. Baristas demonstrate company values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products to recipe, standards, and customer requests; operates coffee shop and kitchen equipment; maintains product freshness, quality, labeling, inventory, and presentation; and helps customers discover and select products. The Barista collaborates with associates to support store goals and follows food safety, workplace safety, and equipment maintenance procedures. The role also requires cooperative performance in a fast-paced and sometimes stressful environment, sound conflict management, honesty, and the ability to follow directions and seek assistance when needed.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes, standards, and customer requests using proper equipment, and tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct or close-to-ordered portion sizes to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.