STARBUCKS/BARISTA

The Kroger Co.•Denver, CO

14d

About The Position

Provide exceptional customer service in a safe, clean environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide appropriate products at the right time with fair and accurate pricing. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests, and complete transactions using company best practices. Maintain product knowledge, answer questions, make recommendations, offer samples, and communicate coffee shop specials. Ensure product freshness, quality, accurate portions, proper labeling, stocking, and inventory. Use coffee shop and kitchen equipment according to company guidelines, maintain food safety, and report discrepancies, hazards, accidents, equipment issues, and other concerns to management. Collaborate with associates to support teamwork and company/store goals. Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, and seek assistance when needed. Provide direct support to minors, individuals with special needs, and/or older adults. Perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the correct portions, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, notify store management, and follow food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.