Starbucks Barista

The Kroger Co.•Vandalia, OH

13d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage return visits. The role supports an inclusive work environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare beverages and other coffee shop products to recipe, standards, and customer requests; help customers choose products; and maintain merchandise, ingredients, equipment, and food safety standards. The position requires cooperation in a fast-paced, sometimes stressful environment and the ability to perform essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend coffee shop items to help customers select products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.