STARBUCKS/BARISTA

The Kroger Co. • Salt Lake City, UT

8d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive workplace, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Prepare beverages and other coffee shop products according to recipes, standards, and customer requests. Assist customers with product questions and recommendations, offer samples, and keep merchandise fresh, properly labeled, stocked, and inventoried. Use coffee shop and kitchen equipment according to company guidelines and follow food safety and workplace safety procedures. Work cooperatively with associates in a fast-paced environment and support customers, including minors, people with special needs, and older adults.

The Kroger Family of Companies offers a range of associate well-being benefits, including healthcare coverage, eligible paid time off, employee assistance and financial-wellness resources, associate discounts, tuition reimbursement, and training and career development opportunities. Benefits and eligibility may vary.

Requirements

• Excellent customer service skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products, respond to questions, and make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages according to recipes and standards and customer requests, use proper equipment, and process transactions according to company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products in the quantities customers ordered, or as close as possible, to help prevent shrink.
• Recommend coffee shop items to customers.
• Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current on present, future, seasonal, and special advertisements.
• Comply with safety procedures, identify and report unsafe conditions, and follow food safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about repairs needed.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed