Starbucks Barista

The Kroger Co.•Indio, CA

7d•$17 - $24

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage return visits. The role treats customers and employees fairly and ethically, supports an inclusive work environment, acts as a responsible community member, and provides the right products at the right time with fair and accurate pricing. Baristas demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves preparing beverages and other coffee shop products to recipe, standards, and customer requests; operating and maintaining coffee shop and kitchen equipment; supporting product quality, freshness, inventory, and food safety; and helping customers discover and select products. Baristas work cooperatively with associates in a fast-paced environment, follow directions, resolve customer and business issues appropriately, and support customers including minors, individuals with special needs, and older adults.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes, standards, and customer requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers get the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.