Starbucks Barista

Kroger•Tustin, CA

12d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverage selections according to recipes and standards and in response to customer requests. Use coffee shop equipment and kitchen equipment according to company guidelines, and prepare, package, label, stock, and inventory products and ingredients. Maintain product quality and freshness, assist customers with product questions and recommendations, and follow safety and food safety procedures. The position requires the ability to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly and with integrity, and follow directions while seeking assistance when needed. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain product knowledge and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards and according to customer requests using proper equipment; tender transactions according to company best practices.
Offer product samples and inform customers of coffee shop specials.
Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered.
Recommend coffee shop items to customers.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Reinforce safety programs by complying with safety procedures and reporting unsafe conditions to store management; follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.