Starbucks Barista

Kroger•Hoffman Estates, IL

15d

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests; serve customers, process transactions, maintain product quality and inventory, and follow food-safety and equipment-use guidelines. Work cooperatively with associates in a fast-paced environment and provide support through direct interaction with minors, people with special needs, and older adults.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Learn and maintain knowledge of department products, answer questions, and make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards, meet customer requests using proper equipment, and process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide ordered products fresh and in the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment according to company guidelines, and prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including refrigerators, freezers, slicers, ovens, an espresso machine, a blender, a computerized scale, and a steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents, and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.