Part Time Star Service Partner (Switchboard Operator)

Brookstreet•Kanata, ON

7d•Onsite

About The Position

Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us. This is a part-time role where you will be responsible for handling all guest requests promptly and efficiently, providing information on hotel services, and dispatching requests to various departments. You will also maintain an excellent relationship with all departments, answer incoming phone calls, maintain accurate records, perform wake-up call services, handle guest mail, and perform emergency call procedures. The role upholds the highest standard of internal and external customer service at all times.

Requirements

Strong telephone skills with previous experience in a similar role an asset.
Strong typing and clerical skills
Organized and detail oriented.
Strong interpersonal skills and English communication skills.
Proven ability to handle many conflicting priorities at any given time.
Able to work well under pressure.
A passion for Guest service

Nice To Haves

Bilingual an asset.
Knowledge of the Kanata and Ottawa area is an asset.

Responsibilities

Handle all Guest requests promptly and efficiently.
Provide information on hotel services.
Dispatch Guest requests to the following departments: Housekeeping, Guest Services, Maintenance, Room Service and Outlets.
Maintain an excellent relationship with all departments dealt with on a daily basis.
Answer all incoming phone calls in a timely manner. Dispatching requests as required.
Maintain accurate records of all guest and partners requests.
Perform wake-up call services.
Handle and distribute guest mail.
Perform emergency call procedures.
Upholds the highest standard of internal and external customer service at all times.