Part-Time Switchboard Operator

RCB Bank•Arkansas City, KS

18h•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Minimum of one year of customer service experience
Strong telephone and written communication skills to customers.
Ability to work in a fast-paced environment while answering calls with accuracy.
Strong, client-focused mindset.
Care about your community and have a desire to be involved.
General supervision and work effectively as a member of a team and independently.
Capable of working harmoniously with diverse personalities of co-workers and internal customers.
Scheduling flexibility with regular and reliable attendance and the ability to work varying hours.

Nice To Haves

Strong problem-solving and decision-making skills
Strong computer skills with proficiency in MS Excel, Word, and Outlook

Responsibilities

Answer and route calls in an accurate and timely manner.
Ensure customer satisfaction by being courteous and pleasant when answering each call.
Professionally answer customer inquiries with a commonsense approach.
Assist customers and branches with debit card exemptions for travel notifications while following bank, regulatory and legal compliance requirements.