Stakeholder Relations Specialist, Self-Directed Services

Fello•Linthicum Heights, MD

1d•Onsite

About The Position

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Stakeholder Relations Specialist provides administrative and customer service support, process and technical guidance, and workflow facilitation for participants and their teams within Fello's Self-Directed Services division. This role serves as the initial point of contact for stakeholder calls, emails, and tickets, working to resolve customer service and technology-related inquiries in accordance with FMCS contract requirements. The Stakeholder Relations Specialist collaborates across the team to promote efficient and effective resolution strategies across all Self-Directed Services processes and provides recurring front desk support at the Linthicum office.

Requirements

High school diploma or GED
Minimum of one year of experience interacting with customers in a service-focused and informational environment.
Ability to drive is a requirement of the position.
Proficiency in MS Word, Excel, Outlook, and other related databases.
Excellent oral and written communication skills.
Ability to work well independently.
Ability to adapt quickly to new technology.
Ability to meet contract, reporting, and processing deadlines.
Flexibility and effectiveness under pressure.

Nice To Haves

Bachelor's degree in a related field is preferred.

Responsibilities

Serves as the initial point of contact for stakeholder calls, emails, and tickets.
Resolves customer service and technology-related inquiries in accordance with FMCS contract requirements.
Collaborates across the team to promote efficient and effective resolution strategies across all Self-Directed Services processes.
Provides recurring front desk support at the Linthicum office.