Staffing Specialist

TrueBlue • Bowling Green, KY

1d

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation, with a focus on improving the customer and associate experience. The role recruits, onboards, and places associates; generates and fills orders; and provides service to customers and associates. The position is located in Bowling Green, Kentucky.

Responsibilities include entering customer orders, contacting potential associates to fill job orders, matching qualified associates to open assignments, and working with the Territory Manager on branch performance plans. The Staffing Specialist also handles payroll processing, administrative requests, customer billing and payment issues, safety and screening compliance, and general branch organization.

The role builds customer relationships through service and outreach, supports sales through upselling and repeat business, resolves or escalates concerns, and helps customers use digital tools. It also recruits and onboards associates, monitors assignment success and compliance, and may involve driving associates to worksites or visiting customer sites.

The position requires reliable transportation and a valid driver’s license. Work hours may require flexibility and evening or weekend availability. The role involves extended periods of standing, walking, sitting, talking, and hearing, as well as lifting and moving items of varying weights.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Business operations knowledge and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Must be authorized to work in the United States full-time without the need for employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.

Responsibilities

• Become proficient with required operating systems.
• Take inbound orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and use work alert technology to find qualified workers for job orders.
• Use available tools and JobStack dispatches to match qualified associates to open positions.
• Collaborate with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and promptly, ensure time is submitted and approved, and resolve disputed hours.
• Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections when appropriate.
• Promote safety and take proactive steps to ensure compliance, including required screenings.
• Respond promptly and professionally to questions and concerns across phone, email, chat, and in-person channels, and resolve them satisfactorily.
• Provide exceptional service to existing and potential customers and associates, building professional relationships.
• Contact customers and associates proactively to check satisfaction and address needs.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and support digital tools and platforms.
• Understand customer requests and dispatch associates appropriately, ensuring nondiscrimination and compliance with protected-class guidelines.
• Conduct job-site visits and check-ins, and provide an onsite presence when required.
• Recruit associates and manage onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific requirements and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits as needed.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED