Staffing Specialist

TrueBlue•Pittsburgh, PA

1d•Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation while enhancing the customer and associate experience. The role recruits, onboards, and places associates, matches them to suitable assignments, and generates and fills customer orders. It also provides ongoing customer and associate support, contributes to branch performance, and helps maintain safe, compliant operations. The position is based in Pittsburgh, Pennsylvania. Work hours may require flexibility and evening and weekend availability as needed. The employee must have reliable transportation and a valid driver’s license, and may need to drive associates to work locations or visit customer sites. The role involves frequent periods of standing, walking, sitting, talking, and/or hearing, as well as lifting and moving items of varying weights. The salary range is $17.00–$20.00 per hour, depending on experience and geographic location. Actual compensation may vary based on local pay requirements and will meet or exceed applicable state-specific minimums. Applicants must be authorized to work in the United States full-time without current or future employer sponsorship. TrueBlue and its brands welcome applications from candidates with disabilities and provide accommodations upon request during the application or interview process. The company is an equal opportunity employer.

Requirements

High school diploma or equivalent.
Proven experience in customer service or a related field.
Basic knowledge of Microsoft Office, including Outlook and Teams.
Customer service and/or sales experience.
Business operations knowledge and strong problem-solving abilities.
Ability to multitask and meet deadlines under pressure.
Strong verbal and written communication skills.
Punctuality and reliable attendance.
Ability to interact effectively and build relationships with a diverse employee population.
Positive attitude, empathy, and flexibility.
Ability to read and interpret documents such as resumes and procedure manuals.
Reliable transportation.
Valid driver’s license.
Authorization to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Nice To Haves

Prior experience in the staffing industry.

Responsibilities

Become proficient with required operating systems.
Take inbound orders from new and existing customers and enter them into the system.
Make high-volume outbound calls and use work alert technology to find qualified workers for job orders.
Use available tools and JobStack dispatches to match associates with open positions and verify qualification alignment.
Collaborate with the Territory Manager on action plans to improve branch performance.
Maintain branch order and cleanliness, including filing, record retention, and general appearance.
Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
Respond professionally to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
Address customer billing and payment issues, including collections where appropriate.
Promote workplace safety, take proactive compliance measures, and ensure required screenings are completed.
Respond promptly and professionally to questions and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
Provide excellent service to existing and potential customers and build lasting customer relationships.
Proactively contact customers and associates to assess satisfaction and address needs with urgency.
Develop customer relationships through high-volume telephone contact.
Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
Understand customer requests and dispatch associates who are a suitable fit while following non-discrimination and protected-class guidelines.
Conduct job-site visits and check-ins, and provide an onsite presence when required.
Provide excellent service to existing and potential associates and build lasting relationships.
Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
Drive a vehicle to transport associates to work locations or conduct customer site visits when needed.