Staffing Specialist

TrueBlue • Blue Ash, OH

1d • Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation, while enhancing the customer and associate experience. The role recruits, onboards, and places associates, matches them to suitable assignments, and generates and fills customer orders. The position is based in Cincinnati, OH.

The Staffing Specialist handles customer orders and inquiries, conducts high-volume outreach to identify qualified workers, dispatches associates, and supports branch performance. The role also processes payroll, responds to administrative requests, addresses billing and payment issues, supports workers’ compensation claims, promotes safety and compliance, and maintains branch records and appearance.

The role builds customer and associate relationships through responsive service, proactive outreach, sales support, and problem resolution. It includes recruiting and onboarding associates, monitoring assignment success and attendance, and ensuring compliance with customer and company requirements. Job site visits and associate transportation may be required.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Business operations knowledge and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Work authorization in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.

Responsibilities

• Learn and use all required operating systems.
• Receive orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and use work alert technology to find qualified workers for orders.
• Use available tools, including JobStack dispatches, to match qualified associates with open positions.
• Work with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
• Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote safety and take proactive steps to ensure compliance, including required screenings.
• Respond promptly and professionally to questions and concerns across phone, email, chat, and in-person channels, and resolve them satisfactorily.
• Provide excellent service to current and prospective customers and associates, building professional relationships.
• Proactively contact customers and associates to check satisfaction and respond urgently to their needs.
• Support customer relationship development through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer issues, escalate concerns, and support digital tools and platforms.
• Understand customer requests and dispatch associates appropriately, without discrimination and in accordance with protected-class guidelines.
• Conduct job site visits and check-ins, and provide an onsite presence when required.
• Recruit new associates and complete onboarding, including I9 verification, applicable screenings, and JobStack registration and usage.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits when needed.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED