HomCare Staffing Specialist I (Albany, NY / Hybrid)

FreedomCare•Albany, NY

2d•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. They support patients by ensuring they have the power to choose a caregiver for their home care needs. The company values include being Here For You, Owning It, Doing the Right Thing, and Being Positive. This is a full-time, hybrid position requiring 3 days per week in the Albany, NY office. The LHCSA Staffing Specialist will ensure patients receive the care and attention they deserve, problem-solve, and take ownership of customer requests.

Requirements

2+ years in a similar role
Experience in a LHCSA preferred; previous medical experience a plus
HHA Exchange software experience strongly preferred
Ability to think creatively and proactively to solve problems and improve processes
Proven exceptional customer service skills; excellent written and verbal communication skills
Proficient computer and phone knowledge; comfortable with technology
Must have poise and patience when dealing with customers, both internal and external

Nice To Haves

2 + years of customer service experience within a homecare agency organization
Bilingual in Spanish, or other languages desired

Responsibilities

Work with patients, caregivers, and nurses to ensure HHA coverage for patient needs.
Pair caregivers and patients together, using a thoughtful approach to ensure the best fit.
Ensure caregivers are providing the compassionate care plan developed by the nursing department.
Work with the HHA recruiter to find and select high-quality home health aides.
Keep HHAs in compliance with regulatory requirements.
Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters.
Support business processes to regularly improve and streamline operations and the ability to provide a seamless, service-oriented experience for patients.