HomCare Staffing Specialist I (Albany, NY / Hybrid)

FreedomCare•Albany, NY

2d•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. We support patients by ensuring they have the power to choose a caregiver for their home care needs. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values: Here For You, Own It, Do the Right Thing, and Be Positive. We are looking for an LHCSA Staffing Specialist for our LHCSA Team. This is a full-time hybrid position requiring commuting to our main office in Albany, NY three days per week. The LHCSA Staffing Specialist possesses a passion for helping people, a core company value. As a LHCSA Staffing Specialist, you will ensure our customers receive the level of care and attention they deserve. You will pride yourself on your ability to problem-solve and take ownership for each customer request, ensuring we always do the right thing for our members.

Requirements

2+ years in a similar role
Experience in a LHCSA preferred; previous medical experience a plus
HHA Exchange software experience strongly preferred
Ability to think creatively and proactively to solve problems and improve processes
Proven exceptional customer service skills; excellent written and verbal communication skills
Proficient computer and phone knowledge; comfortable with technology
Must have poise and patience when dealing with customers, both internal and external
Bilingual in Spanish, or other languages desired

Nice To Haves

2 + years of customer service experience within a homecare agency organization
Bilingual in Spanish, or other languages desired

Responsibilities

Work with patients, caregivers, and nurses to ensure HHA coverage for patient needs.
Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible.
Ensure caregivers are providing the compassionate care plan developed by the nursing department.
Work with the HHA recruiter to find and select high-quality home health aides.
Keep HHAs in compliance with regulatory requirements.
Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters.
Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients.