Program Assistant (Hybrid in Albany, NY)

Gainwell Technologies LLC

4d•Hybrid

About The Position

We are looking for a detail-oriented Program Assistant, who will be responsible for the successful delivery of HMS (Gainwell) services to clients. Support will include client-customer relations, report preparation, claim review, research tasks, as well as day-to-day operational projects for the Casualty and Estates Recovery program. The right candidate will possess strong time management skills as they assist in meeting deadlines for client deliverables.

Requirements

Bachelor’s degree preferred, but an associate’s degree should at least be obtained; 2 years of equivalent work experience may be substituted for a degree
3-5 years of relevant work experience in legal support, accounting, casualty and estates recovery
Experience with legal support or accounting work
Experience with Casualty and Estates Recovery
Knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Access.

Responsibilities

Ability to interface with all levels of stakeholders, both internally and externally, in a professional manner.
Supports the Program Director, Sr. Attorney, and Program Specialist with client escalations and projects.
Maintains and updates ongoing reports to meet deadlines for client deliverables.
Corresponds with the client regularly to provide updates and answers to questions.
Ability to solve problems when dealing with issues raised to the team.
Refers work to the appropriate teams to resolve roadblocks.
Prepare documents needed to resolve escalations.
Analyzes case details to provide internal and external updates.
Assists with local mail and forwarding to intake team.
Ability to work independently and prioritize effectively.