Staffing Director

United Way of East Central Iowa•Cedar Rapids, IA

2d•Onsite

About The Position

Help individuals move from homelessness to stable, permanent housing. The Staffing Director provides leadership for the 24-hour Resident Support team at The Commons on 16th, ensuring a safe, welcoming, and well-operated housing environment. This position oversees hiring, training, scheduling, supervision, and staff development while ensuring high-quality service delivery and compliance with program standards. The ideal candidate is an experienced leader with a passion for Housing First principles, staff development, and supporting individuals transitioning from homelessness.

Requirements

Minimum of three years of supervisory or leadership experience.
Valid driver's license and reliable transportation.
Ability to successfully complete all required background checks.

Nice To Haves

Bachelor's degree in Human Services, Social Work, Criminal Justice, Public Administration, or related field preferred. Relevant experience may substitute for education.
Minimum of one year experience in human services, housing, shelter operations, behavioral health, or a related field preferred.
Experience supervising employees in a 24-hour operation preferred.

Responsibilities

Recruit, interview, hire, onboard, train, and supervise Resident Support Specialists.
Develop employee work schedules that ensure continuous 24-hour staffing coverage.
Manage staff attendance, leave requests, scheduling changes, and emergency shift coverage.
Conduct regular supervision meetings, performance evaluations, coaching, and professional development.
Address employee performance concerns through progressive coaching and disciplinary processes when appropriate.
Foster a positive, collaborative, and trauma-informed workplace culture.
Oversee daily operations of the Commons on 16th facility to ensure consistent implementation of policies and procedures.
Monitor shift activities and ensure smooth communication between first, second, and third shifts.
Review daily shift notes, incident reports, and documentation for quality and follow-up.
Coordinate resident intake, move-in, and unit turnover processes with program staff.
Ensure facility operations maintain a safe, clean, and welcoming environment.
Coordinate with maintenance staff or contractors regarding facility concerns.
Ensure staff maintain accurate documentation and complete required data entry.
Monitor compliance with program policies, safety procedures, confidentiality standards, and resident expectations.
Review incidents and develop corrective actions or training opportunities when necessary.
Support implementation of continuous quality improvement initiatives.
Develop and implement onboarding plans for new employees.
Coordinate ongoing staff training related to trauma-informed care, de-escalation, safety, documentation, crisis response, and agency policies.
Promote staff development and encourage best practices in resident engagement.
Ensure consistent implementation of building security procedures, visitor management, curfew expectations, and emergency response protocols.
Respond to significant incidents requiring supervisory intervention.
Serve as a resource for staff during complex resident situations.
Participate in the agency's on-call rotation as assigned.
Work closely with the Homeless Systems Manager, case management staff, healthcare providers, outreach teams, and community partners to support coordinated service delivery.
Participate in leadership meetings, case conferences, and quality improvement initiatives.
Assist with implementation of new operational procedures and organizational priorities.
Monitor staffing patterns and identify operational needs.
Assist with operational reporting and data collection.
Participate in budget planning related to staffing and operational needs.
Maintain personnel records and required training documentation.
Perform other duties as assigned.