Staffing Coordinator (Scheduler)

Compassus•Mission Viejo, CA

1d•Onsite

About The Position

The Staffing Coordinator (Scheduler) at Providence at Home with Compassus is accountable for the efficient coordination of the Home Health clinical staff schedules. This role involves triaging incoming calls, scheduling visits in an electronic system, ensuring continuity of care and clinical productivity, and coordinating daily schedules for clinical staff. The position also facilitates the sharing of clinical staff among agencies, confirms upcoming admission visits with patients, and provides staffing information to relevant teams and supervisors.

Requirements

Demonstrated outstanding customer service experience.
Experience in a healthcare related environment.
Experience in coordination or scheduling out-of-office staff.

Nice To Haves

Coursework/Training in medical terminology.
Bachelor's Degree (CA, and WA: No education requirement)
Recent experience in staffing or related experience in a clinical setting or home services.
Experience in a healthcare environment.
Case assignment experience

Responsibilities

Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner.
Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner.
Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity.
Coordinates clinical staff assignments daily, uses critical thinking skills to ensure each clinician has an appropriate schedule.
Reassigns visits in case of sick calls, staff or patient requests.
Consults with clinical supervisors as needed.
Coordinates with clinical supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise.
Reviews with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits.
Responsible for developing clinical schedules on a daily basis and ensures that schedules are available for clinicians to sync according to established agency timelines.
Coordinates with clinical staff regarding assignments/schedule for the next day; contacts the clinician via phone if the clinician needs to be reassigned during the day.
Assigns patient to the appropriate staff and ensures the admission visit and add-on visits are scheduled out according to agency guidelines.
Contacts the patient/caregiver to confirm the upcoming admission visit.
Confirms patient's address, and if unable to reach the patient/caregiver problem-solves the referral to ensure the patient will be available for the admit visit.
Coordinates appropriate communication of staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies.
Fosters a welcoming environment for clinicians.
Arranges interpreter service when necessary.
Actively participates in planning and implementing activities to accomplish the department goals and objectives.
Determines availability for new patient referrals; measures and tracks agency availability on a daily basis.
Performs other duties as assigned.