Staff Training and Development Officer

CityofOttawa • Ottawa, ON

1d • Onsite

About The Position

The Employee Experience unit of the Ottawa Public Library (OPL) is responsible for implementing employee-related solutions that support the achievement of the OPL’s business outcomes. This includes staff training, development and orientation, needs identification, employee-related plans and functional strategies, employee engagement, providing organization development advice and assistance, coordinating HR systems with the City of Ottawa, developing and implementing new HR products and services, and managing the OPL Volunteer Program. The role involves providing, facilitating, and supporting a comprehensive program of staff training and development for the OPL system, researching and implementing training and development opportunities, implementing evaluation methodology, ensuring the recording of training attendance, and tracking the OPL training budget. Work is performed within the context of the policies and framework of the Library corporate culture, emphasizing customer service excellence, intellectual freedom, and diversity and inclusion.

Requirements

• Completion of a 4-year university degree in Adult Education, Training, Organizational Development or related field.
• Minimum of 3 years of related experience in areas such as designing and conducting training programs, second-language delivery, and career development.
• Current training needs assessment and evaluation practices.
• Principles and practices of adult education including non-classroom learning methodologies such as web-based training.
• Marketing and communication strategies.
• Career development practices.
• Working knowledge of applicable occupational health and safety legislation.
• Legislation and policies affecting training and development.
• Desktop applications, intranet and Internet and keyboarding procedures.
• Knowledge of customer service techniques and protocols.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Use tact, discretion and confidentiality.
• Exercise effective judgment and independent decision-making capabilities.
• Communicate effectively and persuasively, both orally and in writing to all organization levels within the Library.
• Develop and maintain productive working relationships at all levels within the Library.
• Exercise integrity and sensitivity to employees’ growth and development.
• Plan and organize at an advanced level.
• Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
• Customer service orientation, including the use of tact, discretion and confidentiality.
• Attention to detail.
• Strong interpersonal skills.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.
• Immediate requirement for French: oral, reading, writing.
• Immediate requirement for English: oral, reading, writing.

Nice To Haves

• Some experience working in a library environment is desirable.

Responsibilities

• Provide, facilitate and support a comprehensive program of staff training and development for the OPL system.
• Research and implement training and development opportunities.
• Implement evaluation methodology.
• Ensure the recording of training attendance.
• Track the OPL training budget.
• Design and conduct training programs.
• Deliver training in second languages.
• Manage career development initiatives.
• Market and effectively advertise programming to clients.
• Conduct research, perform analysis and present research findings.
• Manage the work and contracts of external consultants.

Benefits

• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.
• Encouragement to self-identify as a member of one or more designated employment equity groups.
• Accommodation provided to applicants during all parts of the hiring process, upon request.
• Accessible formats and communication supports are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level