Training and Development Lead

Gastamo Group•Denver, CO

23h•Hybrid

About The Position

The Training & Development Lead is a hands-on role responsible for bringing Gastamo’s training tools, materials, and standards to life. This position is ideal for a Gastamo team member who loves hospitality, possesses a creative eye, and is eager for new responsibilities. While no formal training background is required, a passion for learning, strong communication skills, comfort with technology, and a deep understanding of Gastamo’s hospitality standards are essential. This role involves both office-based content production and field work across restaurants and new location openings. Responsibilities include building training guides, LMS modules, and other materials, as well as supporting new restaurant openings and delivering real-time training and coaching in the field.

Requirements

Aligns with and demonstrates Gastamo’s Core Values: Gastamo Heart, Build Trust, All the Small Things, Win Together, and Constantly Evolving.
Strong working knowledge of Gastamo’s operations, culture, and hospitality standards.
Excellent written communication skills, with the ability to write clearly and in a tone that fits the audience.
Creative mindset with an eye for design and engaging content.
Comfortable with technology and genuinely curious about AI tools.
Highly organized and reliable, with strong attention to detail and follow-through.
Able to work both independently (in office) and collaboratively (in the field).
Comfortable giving and receiving feedback in a fast-paced restaurant environment.
Ability to travel to all Gastamo locations and NROs as needed.
ServSafe certification preferred or willingness to obtain.

Nice To Haves

Prior experience with AI tools is a bonus, not a requirement.
Examples of past creative work are a plus but not required.

Responsibilities

Build training materials including LMS modules, how-to guides, onboarding checklists, step-by-step job aids, and video scripts.
Translate Gastamo’s operational standards, brand guidelines, and people programs into engaging, easy-to-follow training content.
Design visually appealing materials that reflect Gastamo’s voice and culture.
Keep training content current by updating materials when menus, procedures, or company initiatives change.
Maintain a clean, organized content library.
Use AI tools to support and accelerate content creation.
Upload and organize content within Gastamo’s Learning Management System (LMS), build learning paths, and pull completion reports.
Explore new tools like microlearning platforms, video creation apps, and content builders.
Ensure all digital content is mobile-friendly and easy to access for hourly team members.
Spend regular time in Gastamo restaurants supporting real-time training and coaching.
Deliver training sessions, facilitate onboarding, and reinforce standards in the flow of service.
Build strong relationships with managers and team members across all brands and locations.
Bring back field observations to inform and improve training materials.
Assemble training toolkits for new location openings.
Travel to new restaurant openings to support on-site training.
Ensure training materials are organized and tailored to the brand before opening day.
Gather feedback after openings and update materials accordingly.
Take direction from the Director of Operations and People & Culture team.
Communicate proactively about project status, timelines, and any roadblocks.
Ensure all content reflects Gastamo’s core values, brand voice, and hospitality standards.
Meet deadlines consistently.