Staff Technical Writer

TLA Tech

2d • $140,000 - $180,000 • Remote

About The Position

Syllo is seeking a Staff Technical Writer to create clear, accurate, and frequent communication for clients and internal stakeholders. The product is a unified litigation platform that enables lawyers and paralegals to harness the power of language models and agentic AI throughout the litigation life cycle. The documentation will be consumed by training & enablement, customer success, marketing, account management, and sales teams, as well as clients.

Requirements

• Ability to keep organized and as needed restructure a growing documentation library.
• The ability to write in a way that doesn’t simply spell out standard UI clicks, but bridges complex legal workflows with the product’s capabilities.
• A thirst for learning all resources available for acquiring answers to even the most complex and/or technical of questions.
• The ability to write distinct internal guides for solutions architects, customer success, and training & enablement and external, client-facing guides tailored to distinct user personas: litigators, paralegals, eDiscovery specialists, and admins.
• Proficiency in creating procedural step-by-step guides, decision trees, and visual workflow diagrams that show users how to complete complex, multi-stage legal tasks inside the platform.
• High attention to detail to polish automated product update notes.
• Makes technical updates clear, concise, and punchy.
• Translates developer updates into client-centric value propositions.

Nice To Haves

• Litigation Lifecycle Fluency: has extensive knowledge and understanding of the litigation journey: how litigation moves from early intake and eDiscovery to written discovery, depositions, motion practice, and trial prep.

Responsibilities

• Own the organization of documentation
• Create documentation
• Author internal and client-facing documentation on how to use Syllo at each and every stage of the litigation journey
• Author client-facing documentation on new, complex features
• Author quick-turnaround questions from clients about our product
• Edit release notes so that they’re most useful for our clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed