Staff Technical Writer

Syllo

33d • $140,000 - $160,000 • Remote

About The Position

Syllo is a litigation platform that helps lawyers and paralegals use language models and agentic AI throughout the litigation life cycle. The Staff Technical Writer will support Syllo’s growing client base and rapid product development by producing clear, accurate, and frequent documentation for clients and internal stakeholders, including training and enablement, customer success, marketing, account management, and sales teams.

The role owns the organization and development of the documentation library and creates internal and client-facing materials explaining how to use Syllo at each stage of the litigation journey. It also covers documentation for complex new features, quick-turnaround client questions, and editing release notes to make them useful and understandable to clients.

Requirements

• Ability to keep a growing documentation library organized and restructure it as needed.
• Ability to explain complex legal workflows in relation to product capabilities, rather than merely listing standard UI clicks.
• Eagerness to learn and use available resources to answer complex or technical questions.
• Ability to write distinct internal guides for solutions architects, customer success, and training and enablement teams.
• Ability to tailor external, client-facing guides to litigators, paralegals, eDiscovery specialists, and administrators.
• Proficiency in creating procedural step-by-step guides, decision trees, and visual workflow diagrams for complex, multi-stage legal tasks.
• High attention to detail when polishing automated product update notes.
• Ability to make technical updates clear, concise, and punchy.

Nice To Haves

• Extensive knowledge and understanding of the litigation journey, including early intake, eDiscovery, written discovery, depositions, motion practice, and trial preparation.

Responsibilities

• Own the organization of documentation and restructure the growing documentation library as needed.
• Create internal and client-facing documentation on how to use Syllo at every stage of the litigation journey.
• Author client-facing documentation for new and complex features.
• Write quick-turnaround responses to client questions about the product.
• Edit release notes to make them most useful for clients.
• Create procedural step-by-step guides, decision trees, and visual workflow diagrams for complex, multi-stage legal tasks.
• Translate developer updates into client-centric value propositions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed