Staff Technical Program Manager, Enterprise AI

Procore Technologies•Austin, TX

About The Position

Procore Technologies is hiring a Staff Technical Program Manager for its Enterprise AI Center of Excellence team. This role leads enterprise-wide AI programs and establishes operational frameworks to scale artificial intelligence across the organization. The position works with Principal Product Managers, Architects, Enablement Managers, and cross-functional leaders in Security, Legal, Finance, and Product & Technology to turn enterprise AI strategy into delivered outcomes. It reports to the Senior Director, Technology Transformation & Enterprise AI. The role can be based in Procore’s Austin, Texas office, with remote flexibility for candidates anywhere in the U.S. The position oversees AI programs from strategic planning through operational adoption; coordinates dependencies, risks, and timelines across teams; and establishes program cadence, partner alignment, and executive reporting. It also owns the AI request intake and routing pipeline, tracks requests through the software lifecycle, facilitates governance reviews, manages the AI use-case and connector backlog, and develops repeatable processes and documentation.

Requirements

At least 8 years of experience in technical program management, delivering large-scale cross-functional programs in an enterprise environment.
Experience designing, establishing, and scaling intake, governance, or service management operational frameworks.
Demonstrated cross-functional leadership and collaboration with engineering, security, legal, compliance, and business-unit stakeholders.
Practical technical understanding and fluency with modern AI tools, architectures, and workflow tools such as Jira and Jira Service Management.
Excellent organizational skills, proactive follow-through, and strong written communication skills to explain complex topics to varied audiences.
Comfort navigating ambiguity and building structured operational frameworks where none currently exist.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.

Nice To Haves

Background as a Technical Program Manager, Senior Program Manager, or IT Portfolio Manager in an enterprise technology, SaaS, or high-growth technology environment.
Background as an Operations Lead, Governance Manager, or Service Management Lead focused on emerging technologies, enterprise architecture, or AI/ML initiatives.
Experience managing cross-functional risk, compliance, and deployment pipelines for enterprise software or data/AI platforms.

Responsibilities

Lead complex, enterprise-wide AI programs end-to-end, from initial strategic planning through full operational adoption.
Manage multi-team dependencies, risk frameworks, and program timelines across Enterprise IT, Security, Legal, and business units.
Establish and drive the operational program cadence, lead partner alignment sessions, and compile monthly executive-level progress reports.
Own and optimize the enterprise AI intake and request-routing pipeline, capturing business value, technical requirements, and success metrics for new tools and connectors.
Track requests throughout the software lifecycle, from intake and prioritization through incubation, scaling, and production adoption.
Facilitate enterprise AI governance and review processes with Security, GRC, and Legal to support consistent evaluation and compliance standards.
Manage the core enterprise backlog for AI use cases and connectors in alignment with product priorities, while maintaining transparent stakeholder communication.
Design and implement scalable, repeatable operational processes, including intake forms, service level agreements, routing workflows, and program documentation.