Staff Technical Program Manager (Software Deployments) (Federal)

Zscaler•San Jose, CA

5d•$122,500 - $175,000•Hybrid

About The Position

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Technical Program Manager (Federal) to join our team. This is a hybrid (minimum 3 days in office, San Jose, CA) role, reporting to the Senior Manager, Technical Program Management in the Technical Program Management Team. The TPM will partner directly with Engineering and be responsible for establishing a clear intake and commitment process, leading execution and delivery reviews to ensure programs stay on track, and driving release readiness criteria to meet Zscaler’s quality bar.

Requirements

US Citizenship is required (due to the nature of assigned customers)
8+ years of experience in Engineering/Technical Program Management
Proven bias for action, with a track record of taking smart risks and driving continuous, incremental progress.
Demonstrated success in stakeholder management, with the ability to communicate effectively across both technical and executive levels of the organization.
Proficiency in JIRA, including JIRA dashboards, JIRA Structure, and advanced tracking methodologies
Undergraduate degree in Engineering, Computer Science, Business, or a related domain
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

Nice To Haves

Background in software program management and systems engineering, with hands-on experience managing end-to-end SDLC, production software deployments, and operational process improvements.
Prior hands-on engineering experience in low-level networking (protocols, network configuration, routing, etc.) and software fundamentals.
Deep understanding of the networking industry with the technical depth to identify software/architectural risks and translate complex system challenges into actionable plans.

Responsibilities

Drive End-to-End Program Delivery: Own planning across multiple concurrent initiatives managing independent Scrum teams and aligning scope, owners, timelines, and success metrics across three engineering orgs
Build and Own the Central Intake Process: Design and operate a centralized intake function, partnering with stakeholders to triage requests, assign effort levels, and translate demand into rolling roadmaps and execution plans
Lead Execution Reviews: Run weekly program reviews tracking active initiatives, production incidents, service health, and OKRs — maintaining an integrated status view that surfaces risks and dependency conflicts before they become blockers
Orchestrate Cross-Functional Delivery: Coordinate release planning and production readiness across capacity expansions, provisioning, and new service onboarding — keeping infrastructure, SWE, and product stakeholders aligned on commitments and change control
Elevate Process Maturity: Replace manual tracking with JIRA-based structures, establish SDLC standards, and drive delivery predictability across both repeatable operations and highly ambiguous ad-hoc programs