Staff Technical Product Manager - Workshop Operations

Scout Motors • Charlotte, NC

13h • $140,000 - $170,000 • Onsite

About The Position

Join Scout Motors as a Staff Technical Product Manager – Workshop Operations, a critical role in the pre–Start of Production phase. You will lead the execution of the product strategy and delivery of Scout’s digital workshop operations ecosystem, with a strong focus on third-party Dealer Management System (DMS) integrations and Scout’s internal service digital products. This role is focused on building foundational workshop and third-party integrations from the ground up. You will own the integration between the Dealer Management System provider and Scout’s in-house digital products that support service workshop operations, including service order management, warranty processing, and technician workflows. You will work closely with Aftersales Business, Retail Operations, IT, and DMS third‑party partner to deliver scalable, reliable, and operationally sound solutions across Scout’s direct-to-consumer retail network.

Requirements

• 8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software.
• Proven success delivering DMS integrations, service operations tools, or workshop management systems.
• Experience working directly with external technology vendors.
• Strong understanding of distributed system architecture, APIs, cloud-based platforms, and data integration patterns.
• Hands-on experience with REST/SOAP APIs, web services, and structured data exchange.
• Familiarity with DMS platforms, service/warranty systems, or technician-facing tools is required.
• Strong execution capability within complex, multi-system environments.
• Proficiency with Agile tools and methodologies (Jira, Confluence).
• Demonstrated experience delivering 0–1 products or platforms in pre-launch, startup, or transformation environments; comfort building systems and processes before steady-state operations.
• Ability to author detailed technical requirements, integration specifications, and workflows.
• Highly analytical problem solver comfortable with operational complexity.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Data-driven mindset; comfortable working with dashboards, logs, and basic SQL.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

Nice To Haves

• Automotive aftersales, workshop operations, or DMS experience strongly preferred.
• MBA or advanced technical degree preferred.

Responsibilities

• Define and Lead Strategy: Own and execute the product vision, strategy, and roadmap for digital workshop operations platforms, centered on DMS connectivity and internal Scout service systems.
• Lead early-stage definition and execution of Dealer Management System ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.
• Champion a modern, API-first, data-driven approach to Scout’s service operations that prioritizes system reliability, operational efficiency, scalability and ease of use for Scout’s direct-to-consumer retail network.
• Be accountable for the Dealer Management System’s performance across Scout’s direct-to-consumer retail network, ensuring reliable, consistent service execution at every location.
• Align product strategy with broader Aftersales, operational, and business objectives.
• Service Operations - Problem Solving: Solve complex operational and technical problems requiring in-depth evaluation of systems, data flows, and operational dependencies.
• Navigate ambiguity inherent to 0–1 product development, making informed tradeoffs as requirements, partners, and operational constraints evolve.
• Ensure critical data (service orders, labor ops, parts, VINs, warranty, etc.) remains accurate and consistent between DMS and Scout internal systems.
• Support operational scalability as Scout’s retail footprint grows and processes mature.
• Steer integrations that enable consistent execution across locations, reducing reliance on manual process differences.
• Lead Product Development: Lead end-to-end product development for DMS integrations and workshop operations capabilities, from discovery through delivery and continuous improvement.
• Ensure delivery against defined business objectives, timelines, and operational readiness criteria.
• Partner directly with the DMS provider to define technical integration approaches, data connectioncs, and synchronization patterns, and coordinate bug resolution, enhancements, and release compatibility.
• Collaborate with Aftersales Business, Retail Operations, and IT stakeholders to integrate service orders, warranty data, labor operations, parts information, pricing rules, and financial events with Scout internal platforms, enable seamless digital workflows for service specialists, technicians, and HQ users, and support data exchange requirements between Scout platforms and required partner systems.
• Translate operational workflows and policies into clear technical requirements and system logic.
• Integration & Technical Ownership: Oversee the design, development, and troubleshooting of integrations between the third-party DMS and Scout internal digital products.
• Ensure smooth data migration, synchronization, and data integrity across all integrated systems.
• Evaluate, document, and optimize integrations using REST APIS, web services, and structured data formats (JSON, XML).
• Define error handling, monitoring, and support processes to minimize workshop disruption.
• Collaborate with third-party vendor to resolve defects, validate upgrades, and maintain system performance.
• Stakeholder Relationships: Serve as a trusted technical advisor to internal teams and external partners, translating workshop and service needs into scalable technical solutions.
• Work closely with Retail Operations to ensure systems support real-world service execution.
• Work closely with IT & Engineering to align on architecture, security, and platform standards.
• Work closely with Finance & Warranty Operations to ensure accurate financial and policy-driven workflows.
• Drive alignment across stakeholders on priorities, scope, and delivery timelines.
• Operationalize Products: Lead rollout and adoption of workshop operations capabilities across Scout’s direct-to-consumer retail network.
• Establish operational readiness criteria for new integrations and feature releases.
• Ensure solutions are implemented effectively within defined operational frameworks and processes.
• Drive Technical Excellence: Partner with Scrum teams to ensure scalable, resilient, and secure integration architectures.
• Establish best practices for API versioning and data validation.
• Proactively identify technical risks, integration gaps, and opportunities to simplify system interactions.
• Ensure solutions meet enterprise security, privacy, and reliability standards.
• Measure Success: Define KPIs related to workshop operations performance, including service order throughput, data synchronization accuracy, integration uptime, and error rates.
• Monitor system health and retailer adoption using dashboards and operational metrics.
• Use feedback from service specialists, technicians, and workshop managers to drive continuous improvement.
• Measure impact on repair cycle time, operational efficiency, and data quality.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior