Staff Solutions Engineer

Eastern Communications • Long Island City, NY

8d • Remote

About The Position

Eastern Communications, Ltd. is seeking a Staff Solutions Engineer to provide technical pre-sales support for radio communications system opportunities within Public Safety, Industrial, Transportation, and Utility markets. This role involves serving as a trusted technical advisor to Eastern's Dealer Channel, partnering with Regional Channel Managers to develop effective technical strategies and deliver leading communications solutions. The ideal candidate will possess a blend of deep technical expertise, strong customer engagement skills, and a passion for solving complex engineering problems, learning new technologies, collaborating across disciplines, and translating technical concepts into practical solutions.

Requirements

• Bachelor’s degree in Engineering or equivalent experience.
• 5+ years in a pre-sales or system engineering role.
• Proven experience providing customer-facing technical pre-sales support, solution design, and engineering consultation through direct customer and Dealer engagements.
• Demonstrated ability to solve complex engineering challenges through sound technical judgment, continuous learning, and innovative solution design.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Visio.

Nice To Haves

• Experience designing mission-critical communications systems utilizing P25 and DMR conventional and trunked radio systems, microwave backhaul, and dispatch console platforms.
• Experience with engineering software used for RF propagation modeling, in-building wireless (DAS) design, and microwave path analysis, including tools such as RAPTR, EDX SignalPro, IBwave, Pathloss, or equivalent platforms.
• Experience using AI productivity tools (e.g., Microsoft Copilot, ChatGPT, Claude, or similar) to improve engineering, proposal development, technical writing, and workflow efficiency.

Responsibilities

• Partner with Regional Channel Managers to develop technical sales strategies.
• Serve as a trusted technical advisor throughout the sales cycle.
• Deliver technical presentations, product demonstrations, and solution workshops to drive sales enablement.
• Develop integrated solutions using P25, DMR, LTE/FirstNet, microwave, dispatch consoles, IP networking, and related technologies.
• Develop quotations, Bills of Material (BOMs), system drawings, and technical documentation.
• Perform RF propagation studies and coverage analysis.
• Provide technical support to Dealers in responses for RFPs, ensuring compliant, competitive, and compelling submissions.
• Research and respond to technical inquiries across various vendor product lines.
• Stay current on emerging communications technologies and vendor product portfolios.
• Provide technical sales training to Dealers on new products, engineering tools, and best practices.

Benefits

• Annual performance-based bonus
• Benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior