Staff Software Engineer

General Motors•Austin, TX

17d•$160,200 - $246,300•Hybrid

About The Position

Join the MyAccount team, the group behind one of GM’s most impactful customer-facing web applications. MyAccount empowers millions of users worldwide to manage their GM experience—from creating and managing accounts to updating personal information, configuring security settings, connecting to their vehicles, enrolling in rewards programs, and accessing a wide range of high-value services. MyAccount supports global markets across multiple regions and languages, delivering seamless and secure digital experiences at scale. As a Staff Software Engineer, you will help set the technical direction for the MyAccount platform and related customer identity experiences. This is a senior individual contributor role focused on solving complex technical problems, driving architectural decisions, and influencing engineering strategy across multiple teams. You will partner closely with product managers, designers, security partners, platform teams, and fellow engineers to deliver scalable, secure, reliable, and high-performing customer experiences. You will be expected to operate with high autonomy, connect technical investments to business outcomes, and raise the engineering bar through design leadership, mentorship, and strong execution.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
8+ years of experience in software development, including significant experience building and evolving customer-facing web applications or platforms at scale
Strong hands-on experience contributing to software project delivery, including deployment and operational ownership
Deep understanding of software architecture, distributed systems, APIs, testing strategy, quality assurance, and solution validation, including test automation
Strong experience maintaining, debugging, and improving live software applications to ensure stability, performance, and resilience
Proven ability to drive technical direction and influence architectural decisions across team boundaries without direct authority
Strong communication and collaboration skills, with the ability to work effectively across engineering, product, design, security, and platform teams
Demonstrated experience mentoring engineers and raising the technical bar within an organization
Ability to connect technical initiatives to business objectives and make sound decisions in complex problem spaces

Nice To Haves

Master’s degree in Computer Science or a related field
Strong experience with modern web frameworks such as Next.js, Angular, React, or Ember
Experience with customer identity, authentication, account management, consent, profile, or other security-sensitive systems
Experience modernizing platforms and reducing technical complexity across a large product surface
Experience driving improvements in observability, reliability, and operational excellence for customer-facing systems
Track record of influencing technical roadmaps and delivering cross-functional initiatives with broad organizational impact

Responsibilities

Lead the architecture, design, and implementation of complex web and platform capabilities across the MyAccount ecosystem
Drive technical strategy and architectural alignment across multiple teams, services, and stakeholder groups
Develop web applications using Next.js and React frameworks, JavaScript, and TypeScript where appropriate
Design and develop application programming interfaces (APIs) that enable core business capabilities and support long-term platform evolution
Translate business goals into pragmatic technical plans, engineering roadmaps, and scalable implementation approaches
Improve system reliability, scalability, performance, observability, and developer productivity across the platform
Ensure system monitoring and alerting are in place for both existing applications and new features to detect performance degradation
Proactively identify and remediate software issues, including code quality concerns, design inconsistencies, operational weaknesses, and security vulnerabilities in code, configuration, or solution architecture
Apply strong software engineering fundamentals, standard design patterns, and established frameworks throughout all phases of the software development lifecycle
Collaborate with cross-functional teams to build robust applications in a fast-paced, dynamic environment
Develop unit and automated tests to ensure high code quality and application reliability
Drive clarity and alignment on technical tradeoffs, helping teams make sound decisions that balance speed, quality, and long-term maintainability
Mentor and coach engineers across levels, including senior engineers, through design reviews, technical guidance, and day-to-day collaboration
Foster a culture of collaboration and knowledge sharing by documenting proposed software solutions and existing systems to maintain alignment with GM engineering standards
Stay current with industry trends, concepts, and best practices, and apply them where they create meaningful product or engineering value
Consistently uphold compliance with GM standards and industry best practices
Hold yourself and peers accountable for exemplifying GM’s values and cultural behaviors