Staff Software Engineer, Developer Experience — Moveworks

ServiceNow•Mountain View, CA

About The Position

The Developer Experience team at Moveworks operates with a vertical mandate to build products and platforms that serve developers within Moveworks customer environments who are building on top of the Moveworks Agentic AI platform. The team's goal is to increase the number of developers enabled, the speed at which they ship integrations, and the quality of skills or workflows they publish, thereby compounding value for end-users. The team focuses on building scalable, general-purpose developer infrastructure and the products that utilize it, operating at the intersection of platform engineering discipline and developer-facing product thinking. As a Staff Engineer, you will be the technical foundation, owning complex platform problems related to generality, scalability, and extensibility, while prioritizing developer experience. You will think in systems, considering the right abstractions, future support needs, and building dependable solutions for developers in customer environments. You will not only architect but also ship code and mentor others. The role involves designing and building core developer platforms (SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services), owning end-to-end delivery of agentic developer products to boost productivity, defining platform primitives with a focus on generality and reliability, driving improvements in developer supply metrics, leading technical strategy, and setting engineering standards for architecture, design, observability, and operational excellence. The ideal candidate is a multiplier who can identify developer pain points, trace them to platform gaps, design general solutions, and ship them to unlock broad use cases, raising the abstraction level of their work.

Requirements

8+ years of experience designing, building, and operating production systems; significant experience on platform or infrastructure teams
Proven ability to build general-purpose, developer-facing platforms — SDKs, APIs, developer tooling, or integration frameworks — at scale
Strong distributed systems fundamentals: service reliability, API design, performance, fault tolerance, and operational observability
Backend engineering depth in Python and/or Go (or equivalent); fluent in microservices and cloud-native patterns
Experience building platforms that other engineers build on top of — you understand what makes an abstraction good vs. leaky
Product sensibility for developer experience: you can feel the difference between a platform that delights and one that frustrates, and you close that gap

Nice To Haves

Experience building agentic systems, LLM-powered developer tooling, or AI-assisted development products
Familiarity with developer ecosystem growth — activation funnels, SDK adoption, developer community feedback loops
Exposure to enterprise developer environments and the constraints they impose (auth, sandboxing, compliance, multi-tenancy)

Responsibilities

Design and build the core developer platforms that power the MW developer ecosystem — SDKs, APIs, runtime abstractions, tooling infrastructure, and developer-facing services
Own end-to-end delivery of agentic developer products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower integration friction
Define the platform primitives that other products and teams build on — with a strong bias toward generality, reliability, and clean abstractions
Drive measurable improvements in developer supply metrics: developer activation, integration velocity, quality of published artifacts, and ecosystem breadth
Lead technical strategy for your platform areas — roadmap input, API design, and cross-team technical alignment
Set the engineering bar: architecture reviews, design standards, observability, and operational excellence
Mentor senior engineers and raise the team's overall technical depth