HR MGR 1
About The Position
Reporting to the Director of HR Shared Services, the Staff Shared Services Manager provides strategic and operational leadership for a team responsible for delivering high-quality HR services to departments and business units across UCSF. The manager partners closely with campus and health leaders, departments, and colleagues across Human Resources to ensure efficient, compliant, and customer-focused service delivery that supports the employee lifecycle and advances UCSF's mission. In collaboration with the Director, the Staff Shared Services Manager establishes operational goals, service standards, and performance metrics that drive exceptional customer service, operational excellence, and continuous improvement. The role is accountable for fostering strong client partnerships, managing service level expectations, leveraging technology to enhance efficiency, and leading initiatives that improve processes and the overall employee experience. As a people leader, the Staff Shared Services Manager cultivates a high-performing, collaborative, and inclusive team culture grounded in UCSF's PRIDE Values. This position serves as a member of the HR Shared Services leadership team and contributes to the broader Human Resources leadership community in shaping organizational strategy and advancing HR excellence across UCSF.
Requirements
- Strategic and operational leadership experience.
- Experience in delivering HR services.
- Experience partnering with leaders and departments.
- Experience ensuring efficient, compliant, and customer-focused service delivery.
- Experience supporting the employee lifecycle.
- Experience establishing operational goals, service standards, and performance metrics.
- Experience driving customer service, operational excellence, and continuous improvement.
- Experience fostering client partnerships.
- Experience managing service level expectations.
- Experience leveraging technology to enhance efficiency.
- Experience leading process improvement initiatives.
- Experience improving the overall employee experience.
- Experience as a people leader.
- Experience cultivating a high-performing, collaborative, and inclusive team culture.
- Experience contributing to leadership teams.
- Experience shaping organizational strategy.
- Experience advancing HR excellence.
Responsibilities
- Provides strategic and operational leadership for a team responsible for delivering high-quality HR services.
- Partners closely with campus and health leaders, departments, and colleagues across Human Resources.
- Ensures efficient, compliant, and customer-focused service delivery.
- Supports the employee lifecycle and advances UCSF's mission.
- Establishes operational goals, service standards, and performance metrics.
- Drives exceptional customer service, operational excellence, and continuous improvement.
- Fosters strong client partnerships.
- Manages service level expectations.
- Leverages technology to enhance efficiency.
- Leads initiatives that improve processes and the overall employee experience.
- Cultivates a high-performing, collaborative, and inclusive team culture grounded in UCSF's PRIDE Values.
- Serves as a member of the HR Shared Services leadership team.
- Contributes to the broader Human Resources leadership community in shaping organizational strategy and advancing HR excellence.
Benefits
- Total compensation information available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
