Staff Services Analyst I/II

County of Shasta•Redding, CA

21h•Onsite

About The Position

The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and clients to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional issues and alternatives; review proposed legislation and regulations and analyze the potential impact; make decisions in administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff but may assist with training new staff and supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position). The Staff Services Analyst I is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one (1) year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level. The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently. At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted.

Requirements

Graduation from an accredited four (4) year college or university with a bachelor's degree; OR Two (2) years (60 semester or 90 quarter) of college units AND two (2) years of full-time technical level experience involving general administrative, personnel, fiscal, staff development, or program work including the analysis, interpretation, and implementation of complex rules and regulations.
Additional progressively responsible para-professional experience performing duties of a technical nature in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.
One (1) year of full-time experience comparable to a Staff Services Analyst I with Shasta County; OR Graduation from an accredited college or university with a bachelor's degree AND depending upon the option recruited for, one (1) year of full-time professional experience performing general administrative (may include personnel), fiscal, program, or staff development analytical work.
Additional progressively responsible professional experience performing analytical duties (which require considerable independence performing, compiling, organizing, and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.
Knowledge of Public and business administration principles and practices.
Knowledge of methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures.
Knowledge of general research practices, techniques, and terminology to conduct research for a department.
Knowledge of a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software.
Knowledge of methods and techniques of report preparation.
Knowledge of English language (i.e., composition, spelling, grammar, and sentence structure).
Knowledge of project management principles to ensure project activities are conducted in a fiscally responsible and timely manner.
Knowledge of principles and practices of effective customer service.
Knowledge of community needs and resources.
Knowledge of principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork.
Knowledge of principles and practices of the functional areas applicable to the assigned options.
Knowledge of principles and practices of leadership and supervision.
Ability to analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action.
Ability to collect and analyze data and information in order to derive logical conclusions.
Ability to formulate options and make recommendations based on data and information collected.
Ability to analyze policies, procedures, and programs and make effective recommendations.
Ability to make sound decisions and independent judgments within established guidelines.
Ability to read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance.
Ability to analyze and interpret basic statistics.
Ability to perform arithmetic calculations, including ratios and percentages.
Ability to operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information).
Ability to express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand.
Ability to make effective presentations and respond to questions from various groups, including boards, committees, and the public.
Ability to compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner.
Ability to identify problems and central issues.
Ability to reason logically and critically.
Ability to perform, analyze, and document research.
Ability to research legislative issues and read and understand legislation.
Ability to recommend and implement changes/improvements.
Ability to develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public.
Ability to effectively mediate and resolve conflicts between/with individuals.
Ability to influence and persuade others to accept a particular viewpoint or to follow a particular course of action.
Ability to work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational.
Ability to work independently and accept increasing responsibility.
Ability to prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines.
Ability to manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines.
Ability to work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts.
Ability to supervise clerical and/or technical employees, if required by the position.
Ability to monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position.
Knowledge of Claim file preparation and control, basic EHR knowledge of (Electronic Health Record system).
Ability to Perform compiled data analysis and review.
Knowledge of Theories, principles, goals, and objectives of public social services.
Knowledge of State and federal laws and regulations related to public assistance programs.
Knowledge of laws, rules, and regulations governing assigned program areas.
Ability to Apply program planning principles and techniques to problems and issues.
Ability to build coalitions among groups with differing needs and objectives.
Ability to plan and evaluate social service programs.

Nice To Haves

Knowledge and understanding of County and department fiscal procedures.
Knowledgeable in the Finance Enterprise system or another similar County Financial System.
Experience processing all varieties of invoices and CAL Card reconciliations.
Ability to independently analyze the accuracy and validity of charges and to work with internal and external entities to rectify issues.
Experience creating purchase orders, researching, and purchasing products, and reconciling costs with approved contracts.
Experience in balancing salary and benefits for the monthly Budget and Expenditure Application (BEA) or other County claiming system.
Understanding of the state and federal legislation/regulations impacting local performance.
Capability to analyze cost effectiveness and the knowledge to report those findings.
Knowledge to report findings on cost effectiveness.
Monitor progress towards statewide goals which impact federal performance and program funding.
Experience utilizing Tableau dashboards to extract and analyze data to provide suggestions for department activities to reach goals.

Responsibilities

Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section.
Reviews program updates, letters, and notices for potential impact on various programs and activities.
Recommends and prepares policy and procedure changes to ensure compliance.
Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes.
Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding.
Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems.
Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions.
Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
Compiles materials; prepares analytical reports, manuals, and publications.
Prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys).
Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment.
Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications.
Collaborates with County departments and agencies on cross-functional projects.
Coordinates assigned activities with other departments, divisions, units, and with outside agencies.
Represents the division or department in committee meetings.
Responds to complaints and requests for information.
Establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service.
Reviews, evaluates, and recommends actions on appeals for administrative hearings.
Makes presentations to the Administrative Law Judge on behalf of the assigned department.
Investigates client complaints; maintains complaint-related documentation.
Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions.
May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work.
May provide training to less experienced staff.
Performs related duties as assigned.
Performs fiscal/program analyses and prepares recommendations relating to the status of various billing files and preparing invoices, fiscal transactions related to billing claim files, and related financial activities.
Analyzes findings and prepares claim file data, reviews claim data on an on-going basis to ensure conformance with established guidelines.
Recommends and establishes general fiscal claiming procedures to improve department operations based on coding compliance.
Completes the monthly compiled mental health billing claim files to the State of California for payment.