Staff Salesforce Business Systems Analyst- Provisioning

Zscaler•San Jose, CA

9d•Hybrid

About The Position

About Zscaler Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive, and expertise to work with the world's cloud security leader. We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to optimize our Salesforce platform for provisioning processes. This role is hybrid and based in our San Jose, CA office three days a week.Reporting to the Director, Digital Transformation - Provisioning, you will be responsible for:

Requirements

Bachelor’s degree in Computer Science or a related technical field
10+ years of experience in Salesforce-focused roles with expertise in Sales Cloud and SaaS provisioning or order management workflows
Proficiency in Salesforce configuration and automation for provisioning processes, with the ability to design scalable, technical solutions
Excellent communication and stakeholder management skills to align business needs with technical solutions
U.S. citizenship due to the nature of the customers assigned to this role

Nice To Haves

Advanced degree or Salesforce certifications
Experience with SaaS software provisioning for complex product solutions
Proficiency in architecture solutioning and complex problem solving

Responsibilities

Collaborating with cross-functional stakeholders to gather and document business requirements related to provisioning and sales operations
Guiding and validating the design and implementation of Salesforce Sales Cloud configurations, including custom objects, fields, workflows, and validation rules
Streamlining and automating provisioning workflows across Salesforce and Zscaler platforms to enhance pre-sales and post-sales enablement
Serving as a liaison between business teams and technical developers, ensuring alignment on requirements and providing user documentation and training
Monitoring provisioning workflows using Salesforce and Tableau analytics, identifying opportunities for improvement, and recommending data-driven enhancements